Refund & Return Policy

Return and Refund Policy

Effective Date: 2/17/25

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Simulator Savant website located at simulatorsavant.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@simulatorsavant.com
Phone: (708)671-6796
Address: 10637 Hollow Tree Road, Orland Park, IL 60462

Hours: M-F 9am-5pm CST

3. Return Eligibility

Customers in United States have the right to cancel their purchase and return the product within 14 Days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
Original Packaging: The item must be in the original packaging, with all labels and tags attached.
Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact Customer Service:

Email us at support@simulatorsavant.com or call (708)671-6796 within 14 days of receiving your order.
Provide your order number and a detailed reason for the return.

Return Authorization:

After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

Package the Item Safely:

Securely pack the item in its original packaging.
Ensure all accessories, manuals, and free gifts are included.

Include Documentation:

Include the return authorization form and any necessary supporting documents or images.

Attach Shipping Label:

Download and print the return shipping label provided in our email.
Affix the label to the outside of the package.

4.3 Shipping the Return

Shipping Method:

Use USPS, FedEx, or UPS

4.3 Shipping the Return
• Ship the package within 7 days of receiving the return authorization.
• Use a trackable shipping method to ensure your package arrives safely.]
Return Window:

Ship the item within 3 days after receiving the return authorization.

5. Return Shipping Costs

Customer Responsibility:
All return shipping costs are the responsibility of the customer

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility:

Items must be unused, undamaged, and in original packaging.
Return request must be made within 14 days of receipt.

Refund:

A refund will be issued to the original payment method, minus any applicable restocking fees.

6.2 Defective or Damaged Goods

Notification:

Documentation:

Provide photos or videos of the defect or damage.

Resolution:

We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

Notification:

Inform us immediately upon receipt.

Resolution:

We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

Notification:

Resolution:

We will initiate an investigation with the carrier.
If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

Before Shipment:

You can cancel your order for a full refund if it has not yet been shipped.

After Shipment:

If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

Custom or Personalized Products:

Items made to your specifications or clearly personalized.

Perishable Goods:

Such as food, flowers, newspapers, or magazines.

Intimate or Sanitary Goods:

Including underwear, swimwear, and personal care items, unless unopened and unused.

Gift Cards and Downloadable Software Products.

8. Refunds

8.1 Refund Conditions

Approval:

Refunds are issued after we receive and inspect the returned item.

Notification:

We will notify you via email regarding the approval or rejection of your refund.

Condition:

Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

Method:

Refunds will be processed to the original payment method used at the time of purchase.

Time Frame:

It may take up to 14 Days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

Condition Issues:

Items not in original condition, damaged, or missing parts for reasons not due to our error.

Restock Fee of 25% will be charged, unless otherwise stated in brand policy.
Late Returns:

Items returned more than 14 days after delivery.

9. Exchanges

Eligibility:

We replace items if they are defective, damaged, or incorrect.

Process:

To request an exchange, contact us at support@simulatorsavant.com.

Shipping Costs:

For defective or incorrect items, we cover the shipping costs.
For exchanges due to change of mind, customers are responsible for shipping costs.

10. Timelines

Return Window:

Returns must be reported and shipped within 14 Days of receiving the product.

Return Processing:

After receiving and inspecting the returned item, we will process the refund within 14 Days.

Refund Period:

It may take up to 14 Days for the refund to appear in your account after approval.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

14. Questions and Support

For more information, please see:

Contact our Customer Service team:
- Email: support@simulatorsavant.com
- Phone: (708)671-6796

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Simulator Savant
support@simulatorsavant.com

(708)671-6796

10637 Hollow Tree Rd, Orland Park, IL 60462

Extreme Simracing Return/Refund Policy

Returns & Refund Policy

Important Notes:

Final Sale Items: Products purchased on sale are not eligible for returns.
Return Authorization Required: You must contact Extreme Simracing at 📩 contact@extremesimracing.com before returning any item to obtain a Return Merchandise Authorization (RMA).
Items returned without prior authorization will not be eligible for a refund.

Return Eligibility

We accept returns for products that meet the following conditions:

✅ Return Period: Items must be returned within 14 days of receiving the order.
✅ Condition: Products must be new, unused, and in their original sealed packaging.
✅ Complete Packaging: All hardware, manuals, cables, plastic bags, and accessories must be included.
🚫 Used or partially installed items are non-returnable.

Restocking Fees & Refund Deductions

A minimum restocking fee of $5 or 15% (whichever is greater) will apply to all returns. This fee covers the cost of inspection, testing, and processing.
Original shipping & handling fees are non-refundable. If you received free shipping on your order, the actual shipping cost will be deducted from your refund.

Return Shipping & Packaging

📦 Packaging Requirements:

Items must be properly packaged to avoid damage during return shipping.
DO NOT write or place shipping labels on the original product box. Instead, use a separate shipping box and attach the return label to it.

🚚 Return Shipping Costs:

Customers are responsible for return shipping fees.
Shipping fees are non-refundable, as they cover costs already incurred by the carrier (UPS/FedEx/USPS).

🛠 Damaged or Unacceptable Returns:

If a returned item is damaged or does not meet refund criteria, you will be responsible for return shipping costs to receive the item back.
If you choose not to have the item returned, it will be discarded.

Wrong Item Received? We’ll Make It Right!

If we sent you the wrong product by mistake:
✅ Contact us immediately at 📩 contact@extremesimracing.com.
✅ We will arrange a free exchange and cover all shipping costs.
✅ Please check your order before installation, as using or installing the product means you accept it as received.

Return Address & Manufacturer Returns

All returns must be shipped to the address provided in your RMA form.
Do not send returns directly to the manufacturer unless explicitly instructed to do so.

Order Modification & Cancellation Policy

Modifying an Order

Please review your order carefully before placing it. Once an order is submitted, it is immediately processed by our shipping team—even after hours and on weekends—making modifications very difficult.

If you need to update your order, you may attempt to do so by contacting us as soon as possible via our contact page. However, we cannot guarantee that modifications can be made once the order is in progress.

Canceling an Order

Orders can only be canceled if they have not yet shipped.

To request a cancellation, please contact us with the following details:
✅ Full Name
✅ Order ID
✅ Reason for Cancellation
✅ Specific Item(s) to Cancel

Cancellation Fees

A minimum 5% fee applies to all order cancellations.
This fee covers costs charged by payment processors and vendors, as well as administrative costs related to order processing and inventory allocation.
Payment processing companies charge fees both for processing orders and refunds, which are non-recoverable.

💡 Why is there a cancellation fee?

As soon as you place an order, our team starts processing it, allocating inventory, and coordinating with vendors.
If you're unsure about an item, please contact us or conduct research before placing your order to avoid cancellation fees.

🚫 No exceptions will be made to the minimum 5% cancellation fee.