Shipping Policy

Shipping Policy

Effective Date: 2/17/25

 

 

1. Introduction

At Simulator Savant, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.simulatorsavant.com.

 

 

2. Shipping Destinations

  • Countries We Ship To:

    • United States

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

 

 

3. Shipping Costs

  • Domestic Shipping (United States):

    • Standard Shipping: Free shipping on all orders over $50

    • Flat Rate Shipping: $5 flat rate for orders under $50

  • International Shipping:

    • International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government. These charges are the customer's responsibility.

    • Standard International Shipping: $15 flat rate

    • Customs and Duties:

  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

 

 

4. Order Processing Time

  • Processing Time:

    • Orders are processed within 2 business days (Monday to Friday, excluding holidays).

  • Order Cut-Off Time:

    • Orders placed before 5:00 PM EST will begin processing the same day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

5. Estimated Delivery Time

  • Domestic Shipping:

    • Standard Shipping: 3-5 business days

    • Expedited Shipping: 1-2 business days

  • International Shipping:

    • Standard International Shipping: 7-14 business days

  • Notes:

    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

 

 

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • Domestic Carriers: USPS, UPS, FedEx

    • International Carriers: DHL, FedEx International

    • We partner with reputable carriers to ensure your package arrives safely.

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

 

 

7. Order Tracking

  • Tracking Information:

    • Tracking Number

    • Carrier Name

    • Link to Track Your Package

    • After your order has been shipped, you will receive an email containing:

  • How to Track Your Order:

    • Visit www.simulatorsavant.com/track-order or the carrier's website.

    • Enter your tracking number to view the status and estimated delivery date.

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Customer Service.

 

 

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact us at support@simulatorsavant.com

  • Lost Packages:

    • Verify the shipping address provided.

    • Check with neighbors or building management.

    • Contact us for further assistance.

    • If your tracking information indicates that your package was delivered but you have not received it:

8.2 Damaged Packages

  • Reporting Damage:

    • Take photos of the damaged packaging and items.

    • Contact us within 7 days] at support@simulatorsavant.com .

    • If your package arrives damaged:

  • Resolution:

    • We will work with you to arrange a replacement or refund as appropriate.

 

 

9. Missing Items

  • Reporting Missing Items:

    • Contact us within 7 days of receiving your package.

    • Provide your order number and details of the missing item(s).

    • If any items are missing from your order:

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

 

 

10. Return and Refund Policy

  • Returns:

    • Returns are accepted within 30 days of receiving your order.

  • Conditions for Returns:

    • Items must be unused, undamaged, and in their original packaging.

    • Certain items (e.g., personalized or perishable goods) may not be eligible for return.

  • Return Shipping Costs:

    • Customer Responsibility: Return shipping costs are the customer's responsibility unless the item is defective or not as described.

    • Company Responsibility: If the return is due to our error, we will cover the return shipping costs.

  • Refunds:

    • Refunds are processed within 14 days after receiving the returned item.

    • Refunds will be issued to the original payment method.

  • For More Information:

    • Please refer to our Return and Refund Policy for detailed information.

 

 

11. Incorrect Address

  • Address Accuracy:

    • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages:

    • We will contact you to arrange reshipment.

    • Additional shipping charges may apply.

    • If a package is returned to us due to an incorrect address:

 

 

12. International Customs and Duties

  • Customs Clearance:

    • International shipments may require customs clearance, which can cause delays beyond our original delivery estimates.

  • Taxes and Duties:

    • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

  • Customs Policies:

    • Customs policies vary widely by country. Please contact your local customs office for more information.

 

 

13. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@simulatorsavant.com

  • Customer Service Phone: 708-671-6796

  • Company Address:

    • Simulator Savant

    • 10637 Hollow Tree Rd

    • Orland Park, IL, 60462

    • United States

Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.

 

 

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

 

Thank you for shopping with Simulator Savant!

We appreciate your business and are committed to providing you with exceptional service.

 

Extreme Simracing Shipping Policy

Free Domestic Shipping Policy (U.S. & Canada)

Free Shipping Eligibility (U.S. - Continental)

We offer free shipping on all orders over $249 to the following U.S. states:

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

Free Shipping Eligibility (Canada)

We also offer free shipping on orders over $249 to the following Canadian provinces:

Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Quebec, Saskatchewan.

Important Notes:

  • Free shipping applies to new orders only. If you choose to return an item, the return shipping cost will be charged to the customer.

Shipping & Delivery Estimates

Shipment Method Estimated Delivery Time Cost for Orders Over $249
UPS Ground 3-5 Business Days Free
FBA 3-5 Business Days Free

Shipping Locations

U.S. Distribution Center

📍 11401 Northwest 134th Street - Suite 107
Medley, FL 33178, USA

FBA Warehouses

To ensure faster delivery, we store inventory in 10+ fulfillment centers across different regions.

Additional Shipping Information

P.O. Boxes & APO/FPO Addresses

We do not ship to P.O. boxes or APO/FPO addresses due to the size of our packaging.

Order Tracking

  • For warehouse-processed orders, a tracking number will be generated when the label is printed.

  • For FBA orders, tracking numbers will be provided only after the carrier picks up the package.

Customs, Duties & Taxes

  • Extreme Simracing is not responsible for any customs duties, taxes, or import fees.

  • Any additional charges imposed during or after shipping (tariffs, VAT, etc.) are the customer’s responsibility.

Damaged or Lost Shipments

  • Extreme Simracing is not liable for lost or damaged shipments.

  • If your order arrives damaged, please contact the shipment carrier or our support team immediately.

  • Keep all packaging materials and damaged items before filing a claim.

International Shipping

For international orders:
📩 Email us: contact@extremesimracing.com
🛒 Shop on eBay: Extreme Simracing eBay Store
We ship to 80+ countries through our eBay store.

Returns Policy

For details on returns and refunds, please visit:
🔗 Extreme Simracing Returns & Refund Policy